At Spencer at the Lake, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, spenceratthelake.com, and engage with our services. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you use our website or contact us:

• Personal Information: Name, email address, phone number, and other information you voluntarily provide when you contact us or fill out a form.
• Usage Data: Information about your interactions with our website, such as your IP address, browser type, operating system, and browsing behavior (e.g., pages visited, time spent on the site).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide HVAC-related services
• To improve our website and enhance your user experience
• To send updates or promotional materials if you’ve opted to receive them
• To comply with legal obligations and protect the safety and security of our website

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small files stored on your device that help us enhance your experience by remembering your preferences. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.

4. How We Protect Your Information

We take the security of your personal information seriously and use industry-standard security measures to protect against unauthorized access, disclosure, or alteration of your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers to assist with our operations, such as hosting our website or analyzing data. These third parties are obligated to keep your information secure and confidential.

We may also disclose your information if required by law or to protect our legal rights.

6. Your Choices and Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also choose to opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Spencer Heating and Air at the Lake HVAC
[email protected]